Overview

This Privacy Policy explains how Heaven de Palacia collects, uses, and protects information when you visit https://heavendepalacia.com/, submit inquiries, or request travel and membership support.

By using our website or services, you agree to this policy and our Terms and Conditions and Cookie Policy.

Information We Collect

• Contact details: name, email, phone number, and city when you submit a form or request a call.
• Travel preferences: destinations, dates, plan interest, and accommodation choices (Studio or 1BR).
• Payment or billing data: when you proceed with membership or booking (processed through secure providers).
• Usage data: pages viewed, device type, browser, and IP address for analytics and performance.

How We Use Your Information

• Respond to inquiries and provide membership or booking support.
• Share plan details, resort availability, and suitable travel options.
• Improve website performance and personalize content.
• Send service updates or confirmations you request.

How We Share Information

We do not sell your personal data. We may share information with trusted partners only to deliver services, such as payment processors, booking partners, or email/SMS communication tools.

Data Security

We use reasonable security measures to protect your data. No online system is 100% secure, so we encourage you to share only necessary information.

Your Choices

You can request access, correction, or deletion of your data by contacting us at reservations@gestfly.com.

Updates

We may update this policy to reflect service or legal changes. The latest version will always appear on this page.